Information about how to train Clutter to filter messages more accurately or to deactivate the feature on your account is available on the Microsoft support site at /en-us/article/Use-Clutter-to-sort-low-priority-messages-in-Outlook-7b50c5db-7704-4e55-8a1b-dfc7bf1eafa0. Unlike the Junk E-Mail folder, which stores spam and obeys the same rules for all account holders, the Clutter folder is for legitimate messages that are considered low-priority based on an individual user’s behavior. Users can review these messages at any time by opening the Clutter folder. For example, if a user consistently does not open messages from a specific sender, messages from that sender will be moved into the Clutter folder automatically. Clutter is based on machine learning and relies on user behavior to identify and remove low-priority emails from the Inbox. Microsoft has activated the Clutter folder by default in Office 365 accounts.
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